Hidden Files

We are currently unable to ship to the following states: Arkansas, Idaho, Minnesota, Oregon, Rhode Island, Tennessee, and Texas.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

You may cancel your subscription at any time.
To avoid being charged for your next scheduled order, your subscription must be canceled before the next renewal or billing date.
Once a subscription order has been processed, we may be unable to cancel or modify that order.
Canceling your subscription will stop all future recurring charges and shipments. Your cancellation does not automatically cancel or refund an order that has already been processed.
To cancel, log in to your account and manage your subscription through the subscription portal. If you have trouble accessing or canceling your subscription, please contact our customer support team for assistance.
Refunds
Payments for subscription orders that have already been processed are generally non-refundable without a return. If there is an issue with your order, please contact us and we’ll be happy to review it.

Where available, you may also update your subscription preferences, including your product selection, quantity, frequency, shipping information, or next order date through your account.
We reserve the right to modify or discontinue our subscription program or these terms at any time. Any changes will apply to future subscription orders and will not affect orders that have already been processed.

1. Log In to Your Account:Follow the steps above to log in to your account.
2. Access Your Subscription:In the subscription dashboard, you will see a list of your active subscriptions.
3. Edit Subscription:Click on the “Edit” button next to the subscription you want to modify.
4. Make Changes:Change Delivery Schedule: Adjust the frequency and next delivery date.Update Payment Method: Modify your payment details.Change Product Quantity: Increase or decrease the number of items.Swap Products: Switch to a different product if desired.Cancel Subscription: If you need to cancel, click on the “Cancel Subscription” button and follow the prompts.
5. Save Changes:Once you have made the desired changes, click “Save” to update your subscription.

Yes, in your subscription dashboard, click on “Skip Next Delivery” to skip a delivery without canceling your subscription.

Navigate to the “Manage Subscriptions” page, click on “Edit” next to the subscription, and update your shipping address in the designated section.
If you have any other questions or need further assistance, please contact our customer support at wecare@canvastsupplyco.com

1. Visit Our Website:Go to our website www.canvastsupplyco.com
2. Access the Login Page:Click on the person icon link - located at the top right corner of the homepage.
3. Enter Your Credentials:Enter the email address and password you used to create your account. If you have forgotten your password, click on the “Forgot Password?” link to reset it.
4. Navigate to Subscription Management:Once logged in, click on “Manage Subscriptions” under your account menu. This will direct you to your subscription dashboard.

Click on the “Forgot Password?” link on the login page and follow the instructions to reset your password.